Terms & Conditions of Sale
You can order anytime at www.copymoore.com or by phone to 0818 222 918.
Our lines are open Monday to Friday 9am to 5.30pm.
Although we aim to process all orders same day, if you order after 5.00pm or at the weekend please assume that delivery will be as if your order had been placed the next working day.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.
In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you upon discovery of the error to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. Should we have fulfilled the order before discovering the error, we reserve the right to take back the goods and refund you the purchase price or charge you the correct amount.
Prices are exclusive of VAT at 23% (subject to government alterations). Ownership and title remains with Copymoore Fileone Ltd until full payment for products has been received.
Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders the next working day, although certain items such as furniture may take longer (see below). Orders placed Monday to Thursday will be delivered the next working day. Orders received on Friday will be delivered the following Monday. Customers will be advised at time of order if this is not the case
Note that oversized or bulky items may require additional delivery time and some products are delivered to customers directly by the manufacturer
Copymoore Fileone Ltd shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. Copymoore Fileone Ltd reserves the right to deliver the Products in instalments.
Delivery times are Monday to Friday 9.00 am and 5.00 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it.
Timescales for furniture deliveries are usually between 3 and 5 working days, although certain ranges may take up to 3 weeks. Please note that delivery days quoted are working days, and for some areas delivery could take longer.
For further information on carriage costs or delivery timescales, please contact Customer Services on 051 876995 Information regarding assembly services can be found on individual furniture ranges. Please note the use of an electric screwdriver for the assembly of chairs will void your guarantee.
3. PaymentUnless you are a Copymoore Fileone Ltd Credit Account Holder, you must pay for the Products at the time you place your order. Credit accounts are not available for first time orders. If paying by credit card on an order and you require the goods to be delivered to an alternate address other than that which your credit card is registered to, we may need to verify your details before we can process your order. Copymoore Fileone Ltd reserves the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to Copymoore Fileone Ltd which is due to any factor beyond its control.
You may return items within a 14 day period of the date the order was placed for a full credit. Just call 0818 222 918 to arrange the return and full credit. However, we are unable to accept returns after the 14 day period.
All unwanted goods for return must be unused, complete, and in as new condition and in their original and unmarked packaging (not resealed with brown tape). Once the goods have been received back into our warehouse and their condition checked, you will receive your credit, either in the form of a credit note or direct to your credit card, if that was how you purchased the goods originally. If they are not in a suitable condition, we reserve the right to refuse issuing a credit.
Products such as laptops, printers, selected business machines and software (provided they are unopened and unused only) are excluded from our standard returns policy. Food and drink, made-to-order and personalised items are also non-returnable at any time.
5. Damaged, Missing or Faulty ItemsIf any items are damaged or missing from your order, please contact us within 24 hours of your delivery on 0818 222 918. We will the investigate your claim and if acceptable, either directly replace the item or issue a credit
All products purchased through Copymoore benefit from the manufacturers warranty or guarantee, if any.
Legally, this clause only applies to business customers. Please note that the use of an electric screwdriver for the assembly of chairs will void your guarantee.